Rhizlane Lahbabi currently serves as the EMEA Premium Director at Dell EMC, where she spearheads the Tech Support Consumer division, ensuring that over 135 team members across two sites deliver a world-class technical support experience to consumer customers. With a focus on excellence in customer...
Rhizlane Lahbabi currently serves as the EMEA Premium Director at Dell EMC, where she spearheads the Tech Support Consumer division, ensuring that over 135 team members across two sites deliver a world-class technical support experience to consumer customers. With a focus on excellence in customer service, Rhizlane is dedicated to enhancing the overall customer journey, leveraging her extensive expertise in program management, process improvement, and team management. Under her leadership, the team has implemented innovative strategies that not only streamline operations but also foster a culture of continuous improvement, making Dell a preferred choice for consumers in the competitive tech landscape.
Rhizlane is also deeply committed to creating an inclusive workplace, actively participating in the WISE employee resource group and the Women in GSD initiative. Through these platforms, she shares valuable insights and tools that empower women in the tech industry, advocating for diversity and inclusion within the organization. Her passion for mentorship and professional development is evident as she works to cultivate a supportive environment for her team members, ensuring that Dell EMC remains a great place to work.
Key projects under her leadership include the integration of cloud computing solutions into the support framework, enhancing customer relationship management (CRM) systems, and driving business development initiatives that align with Dell EMC’s strategic goals. Rhizlane's ability to manage complex projects while maintaining a focus on customer satisfaction positions her as a pivotal figure in the EMEA region, driving both operational excellence and team engagement.
