Renee Burno is an accomplished End User Support Specialist at IBM, where she has dedicated over 12 years to providing exceptional deskside support for the ABB contract at their US headquarters in Cary, NC. Her extensive experience in the field of computer and information systems...
Renee Burno is an accomplished End User Support Specialist at IBM, where she has dedicated over 12 years to providing exceptional deskside support for the ABB contract at their US headquarters in Cary, NC. Her extensive experience in the field of computer and information systems has equipped her with a robust skill set that includes system administration, technical support, and troubleshooting across both Mac OS and PC platforms. Renee's role involves deploying new equipment to over 300 end users, ensuring that they have the necessary tools and support to maximize their productivity.
In her current position, Renee plays a pivotal role in the IBM/ABB collaboration, where her leadership abilities shine through in her interactions with a diverse, multi-cultural workforce. Her superior customer care skills enable her to address user concerns effectively, fostering a supportive environment that enhances overall user satisfaction. Renee's commitment to continuous improvement and her proactive approach to problem-solving have made her a highly regarded resource within the organization.
Additionally, her certifications as a Microsoft Certified Professional and A+ Certified Professional underscore her technical expertise and dedication to staying current with industry standards. As a highly motivated self-starter, Renee brings a fresh perspective to the challenges of end-user support, combining her technical knowledge with exceptional interpersonal skills to create a seamless user experience. Her passion for technology and commitment to excellence make her an invaluable asset to IBM and the ABB contract, as she continues to drive innovation and efficiency in her role.
