Regina Lashley serves as the Senior Vice President of Servicing Governance and Control at Freedom Mortgage, where she leverages over 30 years of extensive experience in the financial services industry to drive operational excellence and regulatory compliance within the mortgage servicing sector. In her current...
Regina Lashley serves as the Senior Vice President of Servicing Governance and Control at Freedom Mortgage, where she leverages over 30 years of extensive experience in the financial services industry to drive operational excellence and regulatory compliance within the mortgage servicing sector. In her current role, Regina is instrumental in supporting the Servicing Division through meticulous oversight of regulatory and investor audits, exams, and reviews. Her expertise in policy and procedure guidance ensures that Freedom Mortgage not only meets but exceeds industry standards, thereby safeguarding the organization against operational risks.
Regina's strategic vision is evident in her ability to foster collaboration across various business units, enabling the implementation of robust controls that mitigate risk while enhancing overall performance. She is adept at navigating the complexities of regulatory change management, ensuring that the organization remains agile and responsive to evolving compliance requirements. Her leadership in developing high-performance teams has been pivotal in driving operational change readiness, allowing Freedom Mortgage to adapt swiftly to market dynamics.
Key projects under Regina’s stewardship include the enhancement of loan servicing processes and the optimization of call center operations, which have significantly improved customer satisfaction and operational efficiency. Her deep knowledge of mortgage lending, FHA guidelines, and residential mortgages positions her as a trusted expert in the field. Regina's commitment to continuous improvement and her ability to implement complex initiatives make her a vital asset to Freedom Mortgage, as she works diligently to align the organization’s goals with industry best practices.
