Raul Valencia is a dedicated Client Partner in Account Management at TopBloc, where he leverages his extensive consulting background in Workday to foster enduring partnerships with Help Desk customers. His role is pivotal in ensuring that clients not only implement Workday solutions effectively but also...
Raul Valencia is a dedicated Client Partner in Account Management at TopBloc, where he leverages his extensive consulting background in Workday to foster enduring partnerships with Help Desk customers. His role is pivotal in ensuring that clients not only implement Workday solutions effectively but also maximize their investments through strategic support and guidance. With a deep understanding of HR systems, particularly in areas such as payroll, time tracking, absence management, and reporting, Raul excels at translating complex technical concepts into actionable insights that resonate with organizational goals.
In his current position, Raul serves as the primary point of escalation for Help Desk customers, adeptly addressing concerns and ensuring overall satisfaction with TopBloc’s services. His problem-solving skills are complemented by his ability to facilitate meaningful discussions that drive customer engagement and retention. Raul is passionate about helping clients navigate the intricacies of Workday, empowering them to realize the full potential of their HR systems.
Key projects under Raul's leadership include the implementation of tailored support strategies that enhance user experience and operational efficiency. He is known for his engaging presentations and public speaking skills, which he utilizes to educate clients on best practices and innovative solutions within the Workday ecosystem. By fostering a collaborative environment, Raul not only strengthens client relationships but also positions TopBloc as a trusted partner in their digital transformation journey. His commitment to excellence and customer-centric approach make him an invaluable asset to both his clients and the TopBloc team.
