Raul Fernandez serves as an Adjunct Faculty Member at Northern Illinois University, where he plays a pivotal role in shaping the next generation of problem solvers through the Lean Six Sigma (LSS) Certification program. With a strong belief in the Lean principle of Value, Raul...
Raul Fernandez serves as an Adjunct Faculty Member at Northern Illinois University, where he plays a pivotal role in shaping the next generation of problem solvers through the Lean Six Sigma (LSS) Certification program. With a strong belief in the Lean principle of Value, Raul emphasizes the importance of structured problem solving in today’s business landscape, where delivering superior customer experience is paramount. His passion for breaking down silos within organizations fosters a collaborative learning environment that encourages students to engage deeply with the material.
In his current role, Raul develops and delivers practical, engaging lessons that not only cover the fundamentals of structured problem solving but also delve into essential topics such as servant leadership and change management. His expertise in process engineering and root cause analysis equips students with the tools needed to tackle complex challenges effectively. By breaking intricate problems into manageable components, Raul empowers his students to think critically and develop innovative solutions that drive customer satisfaction and operational excellence.
Raul’s commitment to enhancing customer support strategies and auditing processes ensures that his teachings are grounded in real-world applications. His proficiency in data analysis and adherence to regulations such as the General Data Protection Regulation (GDPR) further enriches the curriculum, preparing students for the multifaceted challenges they will face in their careers. Through his work at NIU, Raul Fernandez not only cultivates skilled problem solvers but also instills a mindset of continuous improvement and a dedication to delivering exceptional customer experiences.
