Rani Croshal serves as the Vice President of Customer Success at Revinate, where her passion for fostering customer relationships and driving value realization is at the forefront of her role. With a strong commitment to ensuring long-term success for clients, Rani leads a high-performing team...
Rani Croshal serves as the Vice President of Customer Success at Revinate, where her passion for fostering customer relationships and driving value realization is at the forefront of her role. With a strong commitment to ensuring long-term success for clients, Rani leads a high-performing team dedicated to enhancing the guest experience for over 30,000 hotels worldwide. Her expertise in account management and digital marketing allows her to partner closely with high-profile accounts, tailoring strategies that leverage rich guest profile data and online reputation management tools.
Under Rani's leadership, Revinate's Customer Success team has successfully navigated the dynamic landscape of the hospitality industry, implementing innovative solutions that not only meet but exceed customer expectations. Key projects include the development of tailored marketing campaigns that utilize Revinate's survey and CRM platform, enabling hotels to generate positive reviews and foster guest loyalty. Rani's ability to build and nurture teams across the globe has been instrumental in driving exceptional results, as she emphasizes collaboration and process management to streamline operations and enhance product quality.
Her strategic approach to customer success is underscored by her skills in leadership and team building, which empower her team to deliver impactful solutions that resonate with clients. Rani’s vision for Revinate is clear: to help hotels cultivate deeper, more meaningful relationships with their guests, transforming them into lifelong customers. Through her dedication and expertise, Rani continues to shape the future of customer success in the hospitality sector, ensuring that every interaction contributes to a lasting impression.
