Randal P. is a seasoned professional in the realm of Service Delivery and Business Operations, currently excelling as a Director/Manager of Business Operations at a leading organization. With a robust background as a Functional Business Analyst and Service Operations Manager, Randal has honed his expertise...
Randal P. is a seasoned professional in the realm of Service Delivery and Business Operations, currently excelling as a Director/Manager of Business Operations at a leading organization. With a robust background as a Functional Business Analyst and Service Operations Manager, Randal has honed his expertise in service process and system design, focusing on optimizing IT system functionality to enhance operational efficiency within service provider environments. His leadership is characterized by a strategic approach to team and resource management, both onshore and offshore, where he emphasizes team training and departmental growth to foster a culture of continuous improvement.
In his current role, Randal spearheads key projects that involve developing, improving, and documenting operational processes, ensuring alignment with industry standards such as ISO 9000. His proficiency in P&L management and joint initiatives has been instrumental in driving service development and implementing Six Sigma methodologies to streamline operations. Randal is adept at change management, overseeing the establishment of service level agreements (SLAs) that enhance client satisfaction and operational performance.
Randal's international project management experience is complemented by his ability to lead cross-functional teams, ensuring seamless collaboration across various departments. His expertise in pricing and forecast modeling has positioned him as a trusted advisor in vendor management, particularly with Fortune 500 clients. Furthermore, Randal is committed to delivering comprehensive systems and software training, empowering teams to leverage technology effectively. With a focus on process improvement and troubleshooting, Randal P. continues to make significant contributions to the field of service delivery, driving operational excellence and innovation in every project he undertakes.
