Ran Liu is a seasoned Senior System Engineer and Unified Communications Product Owner at Southwest Airlines, where he leverages over a decade of experience in object-oriented software development to enhance the airline's communication infrastructure. In his current role, Ran is pivotal in managing the Unified...
Ran Liu is a seasoned Senior System Engineer and Unified Communications Product Owner at Southwest Airlines, where he leverages over a decade of experience in object-oriented software development to enhance the airline's communication infrastructure. In his current role, Ran is pivotal in managing the Unified Communication systems that facilitate seamless collaboration among employees, ensuring that the airline operates efficiently and effectively. His expertise spans both cloud-based and on-premises software design, with a particular focus on real-time systems that serve over 200,000 enterprise customers globally.
Ran's key projects include negotiating contracts for license renewals and acquiring new vendor products, which are essential for maintaining the airline's competitive edge in the rapidly evolving tech landscape. He is responsible for the installation of new systems and the upgrade of existing software solutions, including WebEx, Microsoft Teams, Instant Messaging & Presence (IM&P), and Telepresence technologies. His leadership extends to guiding a dedicated team that provides Level 3 support, ensuring that any technical challenges are swiftly addressed to minimize downtime and enhance user experience.
With a robust skill set that includes software project management, product management, and cross-functional team leadership, Ran excels in fostering collaboration across departments. His technical proficiencies in Docker, test automation, Python, and various Cisco Systems products further empower him to drive innovation in Unified Communications. By embracing Agile methodologies, Ran ensures that his projects are delivered on time and meet the evolving needs of Southwest Airlines, ultimately contributing to a more connected and efficient workplace.