Ramona Agrawal serves as the Senior Director of Engineering at Enghouse Interactive, where she leverages over 15 years of extensive experience in technical and product delivery within global Hi-Tech companies. In her current role, Ramona is a pivotal member of the executive management team, collaborating...
Ramona Agrawal serves as the Senior Director of Engineering at Enghouse Interactive, where she leverages over 15 years of extensive experience in technical and product delivery within global Hi-Tech companies. In her current role, Ramona is a pivotal member of the executive management team, collaborating closely with other executives to define and implement strategic goals aimed at protecting the existing customer base while driving new revenue generation. Her leadership is instrumental in shaping the direction of the North American Direct organization, ensuring that the engineering team aligns with the broader business objectives.
Ramona's expertise spans the end-to-end development and delivery of enterprise-class distributed software systems, with a particular focus on customer adoption and satisfaction. She has successfully managed teams of up to 25 engineers and experts, overseeing product P&L responsibilities that require a keen understanding of budgetary constraints and market dynamics. Her proficiency in Agile methodologies and solution architecture enables her to foster a culture of innovation and efficiency within her teams, ensuring that projects are delivered on time and meet the highest quality standards.
Key projects under her leadership have included the integration of advanced Computer Telephony Integration (CTI) solutions and the enhancement of Voice over IP (VoIP) technologies, which are critical to Enghouse Interactive's offerings. Ramona's commitment to team development and her strategic approach to program management have not only improved operational performance but have also positioned Enghouse Interactive as a leader in the competitive landscape of customer engagement solutions. With a strong foundation in TCP/IP and solution selling, Ramona continues to drive the engineering vision forward, making significant contributions to the company's growth and innovation.
