Ramakant Shukla serves as a Principal Application Engineer at Oracle Service Cloud (RightNow), where he leverages his extensive expertise in full-stack development to drive innovative solutions in the realm of customer service applications. With a strong foundation in both Microsoft and Open Source technologies, Ramakant...
Ramakant Shukla serves as a Principal Application Engineer at Oracle Service Cloud (RightNow), where he leverages his extensive expertise in full-stack development to drive innovative solutions in the realm of customer service applications. With a strong foundation in both Microsoft and Open Source technologies, Ramakant excels in crafting robust applications using Java, Kafka, and Microservices architecture. His proficiency in front-end technologies such as HTML, JavaScript, and TypeScript, combined with his experience in C# and WPF for Windows Desktop applications, allows him to create seamless user experiences that enhance client engagement.
Currently, Ramakant is spearheading key projects that integrate AI and ML capabilities into Oracle’s service offerings, enabling predictive analytics and automated customer interactions. His hands-on experience with web services and agile methodologies ensures that projects are delivered efficiently and meet the evolving needs of clients in a fast-paced environment. Additionally, Ramakant's skills in debugging and version control with Git contribute to maintaining high code quality and facilitating collaborative development efforts.
Beyond his technical acumen, Ramakant is deeply knowledgeable in CRM and security compliance, making him a valuable asset in navigating the complexities of data protection and customer relationship management. His commitment to continuous learning and adaptation in the rapidly changing tech landscape positions him as a thought leader in the industry, driving forward-thinking solutions that harness the power of emerging technologies.
