Raena Sartin currently serves as a Team Manager at Vertex Outsourcing, where she plays a pivotal role in driving operational excellence and fostering a high-performing team environment. With a strong focus on workforce management, Raena is adept at forecasting call volumes and making necessary adjustments...
Raena Sartin currently serves as a Team Manager at Vertex Outsourcing, where she plays a pivotal role in driving operational excellence and fostering a high-performing team environment. With a strong focus on workforce management, Raena is adept at forecasting call volumes and making necessary adjustments to ensure that service level agreements (SLAs) are consistently met. Her strategic leadership skills enable her to effectively manage diverse teams, ensuring that each member is engaged and motivated to contribute to the organization’s success.
In her multifaceted role, Raena also takes on significant human resource responsibilities, including employee engagement initiatives aimed at enhancing retention and promoting a culture of continuous improvement. She believes in the philosophy of "Recruit to Stay," which emphasizes the importance of creating a supportive work environment that encourages employees to thrive. Raena's expertise in client negotiations and relationship building has been instrumental in maintaining strong partnerships, ensuring that client expectations are not only met but exceeded.
Additionally, Raena oversees properties management and serves as the Safety Coordinator, demonstrating her commitment to creating a safe and efficient workplace. Her analytical skills and experience in asset management further enhance her ability to streamline operations and drive business development. With a keen understanding of community outreach and disaster recovery, Raena is well-equipped to navigate the complexities of the outsourcing industry. As she continues to coach and develop her managers and coaches, Raena Sartin remains dedicated to fostering a culture of excellence and innovation at Vertex Outsourcing.
