As the Director of Patient Accounts at Midwestern University in Glendale, Arizona, Rachel Maw plays a pivotal role in overseeing the full revenue cycle management for a diverse range of clinics, including the Multispecialty Clinic, Eye Institute, Dental Institute, and Animal Health Institute. With a...
As the Director of Patient Accounts at Midwestern University in Glendale, Arizona, Rachel Maw plays a pivotal role in overseeing the full revenue cycle management for a diverse range of clinics, including the Multispecialty Clinic, Eye Institute, Dental Institute, and Animal Health Institute. With a robust background in healthcare management and a strong focus on customer service, Rachel is dedicated to enhancing the patient experience while ensuring financial sustainability for the university's clinics. Her expertise in data analytics allows her to identify trends and implement strategic business process improvements that optimize operational efficiency and revenue generation.
Rachel's leadership in revenue cycle management encompasses a comprehensive understanding of Current Procedural Terminology (CPT) and the intricacies of healthcare billing and coding. She collaborates closely with physicians and clinical staff to foster strong physician relations, ensuring that all patient accounts are managed with accuracy and transparency. Her commitment to customer-focused service is evident in her approach to training staff in customer service best practices, which enhances patient satisfaction and loyalty.
Key projects under Rachel’s direction include the implementation of innovative data-driven solutions that streamline billing processes and reduce claim denials. By leveraging her skills in research and process improvement, she has successfully led initiatives that not only improve financial outcomes but also enhance the overall quality of care provided to patients. With a Bachelor of Science in Sociology from Arizona State University and a Master's degree in a related field, Rachel combines her academic knowledge with practical experience to navigate the complexities of healthcare finance effectively. Her strategic vision and operational acumen make her a valuable asset to Midwestern University and the broader healthcare community.
