As the Manager of Change Management Services at Manhattan Associates, Rachel Kitchens plays a pivotal role in guiding organizations through the complexities of software implementation, particularly in the realm of warehouse management systems. With a keen focus on the human aspect of change, Rachel leads...
As the Manager of Change Management Services at Manhattan Associates, Rachel Kitchens plays a pivotal role in guiding organizations through the complexities of software implementation, particularly in the realm of warehouse management systems. With a keen focus on the human aspect of change, Rachel leads a dedicated team of consultants who specialize in crafting and executing tailored change management strategies. Her expertise lies in maximizing employee adoption and minimizing risk during software transformations, ensuring that clients not only invest in advanced technology but also realize its full potential.
Rachel’s extensive background in client-facing warehouse management software implementation equips her with a unique perspective on the challenges organizations face during transitions. She understands that successful go-lives hinge on thorough preparation and a well-structured approach to change. By developing comprehensive training plans and fostering open communication, Rachel empowers teams to embrace new systems with confidence. Her leadership style emphasizes collaboration, enabling her team to work cohesively while delivering impactful solutions that resonate with clients.
Key projects under Rachel's guidance have included large-scale implementations where she has successfully navigated the intricacies of organizational change. Her ability to analyze and adapt strategies based on client needs has resulted in measurable improvements in user engagement and operational efficiency. With a strong foundation in project management and a passion for empowering people, Rachel Kitchens continues to drive success for both her team and the clients they serve, making her an invaluable asset in the ever-evolving landscape of software implementation.
