As the Vice President of Client Success at The Mather Group, Rachel Hung leverages over fifteen years of diverse experience in marketing and client management to drive exceptional outcomes for clients across various industries. Since the inception of TMG, Rachel has played a pivotal role...
As the Vice President of Client Success at The Mather Group, Rachel Hung leverages over fifteen years of diverse experience in marketing and client management to drive exceptional outcomes for clients across various industries. Since the inception of TMG, Rachel has played a pivotal role in shaping the company's client services and operational strategies. Her expertise in marketing strategy and analytics enables her to develop tailored solutions that not only meet but exceed client expectations.
In her current role, Rachel oversees all operations and client services, collaborating closely with the executive team to ensure seamless integration of client needs into the company's strategic vision. She manages a talented team of Senior Account Managers, fostering a culture of excellence and accountability. Rachel is instrumental in building out robust business processes that streamline client interactions and enhance overall satisfaction. Her hands-on approach to client troubleshooting ensures that challenges are addressed promptly, reinforcing TMG's commitment to client success.
Rachel's partnership with the Director of Partnerships & Operations is a cornerstone of her leadership strategy. Together, they craft innovative client and company-wide strategies that drive growth and engagement. Her proficiency in tools such as Salesforce.com, Campaigner, and Raiser's Edge, combined with her creative skills in Photoshop and web project management, allows her to implement comprehensive marketing campaigns that resonate with target audiences. Rachel Hung's dedication to client success and her strategic mindset position her as a key driver of TMG's mission to deliver unparalleled service and value to its clients.
