Rachael Deach currently serves as the Parts and Service Director at Juneau Auto Mall, where she leverages her extensive background in customer service, service writing, and warranty administration to enhance operational efficiency and customer satisfaction. With a keen focus on remote shipping logistics, Rachael has...
Rachael Deach currently serves as the Parts and Service Director at Juneau Auto Mall, where she leverages her extensive background in customer service, service writing, and warranty administration to enhance operational efficiency and customer satisfaction. With a keen focus on remote shipping logistics, Rachael has successfully implemented innovative strategies that streamline the parts supply chain, ensuring timely delivery and optimal inventory levels. Her expertise in revamping neglected parts systems has been instrumental in transforming the dealership's stock and bin management processes, leading to improved inventory accuracy and reduced overhead costs.
At Juneau Auto Mall, Rachael is not only responsible for overseeing the parts department but also plays a pivotal role in integrating aftersales services that elevate the overall customer experience. Her commitment to customer satisfaction is evident in her proactive approach to addressing client needs and her ability to foster strong relationships with both customers and vendors. Rachael's certifications in various product lines, including motorcycles and automotive parts, further enhance her capability to manage a diverse inventory effectively.
Key projects under her leadership include the development of comprehensive policies and procedures that govern parts management, ensuring compliance with industry standards while maximizing operational efficiency. Rachael's strong management skills, combined with her background in accounting, enable her to navigate the complexities of the automotive parts industry with confidence. As she continues to drive improvements at Juneau Auto Mall, Rachael remains dedicated to fostering a culture of excellence within her team, ultimately contributing to the dealership's reputation as a leader in customer service and parts management.
