As Vice President of Client Service Solutions at BNY Mellon, Priya Saravana-Wall plays a pivotal role in enhancing the client experience through innovative data-driven strategies. Leading the Client Service Experience Group, she focuses on analyzing client behavior to develop comprehensive dashboards that provide actionable insights,...
As Vice President of Client Service Solutions at BNY Mellon, Priya Saravana-Wall plays a pivotal role in enhancing the client experience through innovative data-driven strategies. Leading the Client Service Experience Group, she focuses on analyzing client behavior to develop comprehensive dashboards that provide actionable insights, ultimately driving exceptional service delivery. Priya’s expertise in client insights and innovation allows her to identify key trends and pain points, enabling her team to implement targeted solutions that improve overall client satisfaction.
Priya is also at the forefront of business transformation initiatives, spearheading process improvement and re-engineering projects that streamline operations within the organization. Her proficiency in organizational design and issues management ensures that client needs are met efficiently, fostering a culture of responsiveness and adaptability. As a Securities Services Consultant, she leverages her analytical skills and experience in business analysis to design data analysis dashboards that track everything from pipeline performance to client issue resolution.
In addition to her technical acumen, Priya's strong background in risk management and vendor management positions her as a strategic leader capable of navigating the complexities of the financial services industry. Her commitment to continuous improvement is evidenced by her Black Belt certification, which underscores her dedication to process engineering and operational excellence. By aligning CRM requirements with client expectations, Priya ensures that BNY Mellon remains at the forefront of client service innovation, driving sustainable growth and fostering long-term relationships with clients.
