Praveen Udgata serves as the ServiceNow ITSM Implementation Manager at Hyundai Capital America, where he leverages over 12 years of extensive experience in IT service management and operations. His role is pivotal in transforming the organization’s service delivery framework, ensuring that IT processes align with...
Praveen Udgata serves as the ServiceNow ITSM Implementation Manager at Hyundai Capital America, where he leverages over 12 years of extensive experience in IT service management and operations. His role is pivotal in transforming the organization’s service delivery framework, ensuring that IT processes align with business objectives while enhancing customer satisfaction. Praveen's expertise in ITIL methodologies allows him to evaluate existing processes critically, identifying challenges and proposing tailored solutions that drive efficiency and effectiveness.
In his current position, Praveen has been instrumental in leading key projects that focus on the successful implementation of ServiceNow. He actively contributed to the development of a comprehensive implementation proposal, showcasing his ability to synthesize complex information into actionable insights. His hands-on approach in conducting workshops has enabled him to gather vital input from IT process managers and stakeholders, ensuring that the as-is processes are thoroughly analyzed and optimized for future needs.
Praveen's proficiency in program management and business process improvement is complemented by his adeptness in agile project management, making him a versatile leader in IT operations management. His experience spans crisis incident management and major incident response, equipping him with the skills necessary to navigate high-pressure environments effectively. As a customer-centric consultant, Praveen is committed to fostering a culture of continuous improvement, ensuring that Hyundai Capital America not only meets but exceeds service delivery expectations in an ever-evolving technological landscape.
