Prasad Mamillapalli serves as a Senior Analyst at Family Dollar, where he leverages his extensive 18 years of IT experience to drive operational excellence and enhance application support services. In his current role, Prasad is instrumental in overseeing the complete Software Development Life Cycle (SDLC)...
Prasad Mamillapalli serves as a Senior Analyst at Family Dollar, where he leverages his extensive 18 years of IT experience to drive operational excellence and enhance application support services. In his current role, Prasad is instrumental in overseeing the complete Software Development Life Cycle (SDLC) of various business applications, ensuring that they align with organizational goals and meet the evolving needs of the retail sector. His expertise in IT service management (ITSM) allows him to implement robust support frameworks that not only exceed application support targets but also significantly improve service delivery and customer satisfaction.
Prasad's collaborative problem-solving approach has been key to his success in managing high-impact projects at Family Dollar. He has played a pivotal role in the administration of mobile applications, optimizing their functionality to enhance user experience and operational efficiency. His proficiency in tools such as Microsoft SQL Server and VMware, combined with his strong background in business analysis and software documentation, enables him to identify root causes of issues swiftly and implement effective solutions.
Currently, Prasad is leading initiatives aimed at integrating advanced analytics into application support processes, which will further streamline operations and drive data-informed decision-making. His vision for continuous improvement and commitment to value-added customer support positions him as a thought leader in the industry, making significant contributions to Family Dollar’s strategic objectives in a competitive retail landscape.
