Prabha Iyer is a seasoned professional with over 15 years of comprehensive experience in the Service Management industry, currently serving as the Product Lead for Oceans products at A.P. Moller - Maersk. In this pivotal role, Prabha is part of the Global Data Analytics team,...
Prabha Iyer is a seasoned professional with over 15 years of comprehensive experience in the Service Management industry, currently serving as the Product Lead for Oceans products at A.P. Moller - Maersk. In this pivotal role, Prabha is part of the Global Data Analytics team, where she leverages her extensive expertise in data-driven decision-making to enhance service delivery and optimize operational efficiencies across multiple locations. Her experience managing large multinational clients has equipped her with a nuanced understanding of diverse cultural dynamics, enabling her to navigate complex projects with agility and precision.
Prabha's key projects often revolve around the integration of Generative AI into service delivery frameworks, allowing Maersk to innovate and elevate customer experiences. By harnessing advanced analytics, she drives initiatives that improve quality control and streamline transition and transformation processes for high-value clients. Her adeptness in vendor management and budget oversight ensures that projects are not only executed efficiently but also align with strategic business objectives.
With a strong foundation in business analysis and customer relationship management (CRM), Prabha excels in fostering collaborative environments that empower her team to achieve excellence. Her leadership style is characterized by a commitment to continuous improvement and a passion for leveraging data to inform strategic decisions. As she continues to shape the future of Maersk’s Oceans products, Prabha remains dedicated to delivering exceptional value to clients while driving innovation in the service management landscape.
