Piyusha Perera (Ramanayke) serves as the Director of National Health Plan Market Strategy and Sales Operations at Kaiser Permanente, where she plays a pivotal role in shaping the organization’s approach to health plan sales and customer engagement. With over 11 years of experience in business...
Piyusha Perera (Ramanayke) serves as the Director of National Health Plan Market Strategy and Sales Operations at Kaiser Permanente, where she plays a pivotal role in shaping the organization’s approach to health plan sales and customer engagement. With over 11 years of experience in business strategy and operational excellence, Piyusha leads five critical sales enablement functions that are designed to enhance customer experience and streamline operations. Her responsibilities encompass Customer Data Security Enablement, Private Exchange Operations, Web-Based Broker Entities, Customer Contract Life-Cycle Management, and Customer Audit Operations. Each of these functions is strategically devised to simplify processes and make Kaiser Permanente more accessible to its diverse clientele.
Piyusha’s expertise in customer retention and change management is instrumental in driving innovative solutions that meet the evolving needs of the healthcare market. She leverages her analytical skills to assess market trends and customer feedback, ensuring that KP remains at the forefront of customer-centric service delivery. Her commitment to organizational development and training empowers high-performing teams to execute initiatives that foster collaboration and efficiency across departments.
In her previous roles with organizations such as Sony Pictures Entertainment and the International Rescue Committee, Piyusha honed her skills in program management and public relations, further enhancing her ability to navigate complex business landscapes. Her strategic vision and passion for innovation not only contribute to Kaiser Permanente's mission of providing high-quality healthcare but also position her as a thought leader in the industry, driving transformative change in health plan operations and sales strategies.
