Phuong Vu currently serves as the Operations Manager at Olliv By CoinFlip, where he plays a pivotal role in overseeing the daily operations and maintenance of cash operation vendors for an expansive network of 4,000 ATMs across North America. With a robust background in operations...
Phuong Vu currently serves as the Operations Manager at Olliv By CoinFlip, where he plays a pivotal role in overseeing the daily operations and maintenance of cash operation vendors for an expansive network of 4,000 ATMs across North America. With a robust background in operations management, Phuong has honed his expertise in data analysis and KPI dashboards, enabling him to drive efficiency and optimize processes within the organization. His leadership extends to managing a dedicated team of three, where he fosters a collaborative environment that emphasizes continuous improvement and operational excellence.
One of Phuong's key projects involves the seamless onboarding of cash operation vendors, a critical function that ensures the reliability and accessibility of ATM services for customers. By leveraging tools such as Jira and Tableau, he meticulously tracks project milestones and performance metrics, allowing for data-driven decision-making that enhances service delivery. Phuong's commitment to customer service is evident in his proactive approach to identifying and resolving operational challenges, ensuring that client needs are met promptly and effectively.
Phuong's strong work ethic and problem-solving abilities are complemented by his proficiency in Microsoft Excel and Outlook, which he utilizes to streamline communication and project planning. His belief in the power of continuous learning drives him to stay updated with industry trends and best practices, positioning him as a valuable asset to Olliv By CoinFlip. As the landscape of cash operations evolves, Phuong Vu remains dedicated to enhancing operational strategies that not only meet but exceed the expectations of clients and stakeholders alike.