As the Vice President of Technical Support at ACTIVE Network, Philip P. plays a pivotal role in enhancing customer experience and driving operational excellence within the organization. With a tenure that began in June 2016, Philip has been instrumental in leading cross-functional teams to deliver...
As the Vice President of Technical Support at ACTIVE Network, Philip P. plays a pivotal role in enhancing customer experience and driving operational excellence within the organization. With a tenure that began in June 2016, Philip has been instrumental in leading cross-functional teams to deliver exceptional support services that align with the company's mission to empower organizations through innovative technology solutions. His expertise in vendor management and process improvement has enabled ACTIVE Network to streamline operations, ensuring that clients receive timely and effective assistance.
Philip is currently overseeing several key projects aimed at enhancing the multi-channel marketing strategies that engage customers across various platforms. His adeptness in program management and product launch initiatives has positioned ACTIVE Network as a leader in the industry, particularly in the realm of event management and registration solutions. By leveraging tools like Salesforce.com, he has implemented data-driven strategies that not only improve customer satisfaction but also drive revenue growth.
Despite being on medical leave, Philip remains committed to maintaining his professional network through LinkedIn, recognizing the importance of connections in today's dynamic business environment. His focus on go-to-market strategies and start-up methodologies continues to influence the direction of the technical support team, ensuring that ACTIVE Network remains at the forefront of innovation. As he navigates this period, Philip looks forward to returning to his role and further contributing to the success of the organization and its clients.
