Phil Webb is a seasoned Senior Director at Egencia, where he spearheads B2B Excellence with a focus on enhancing operational efficiency and driving strategic initiatives across the organization. With over 20 years of experience in global operations and digital transformation, Phil has established himself as...
Phil Webb is a seasoned Senior Director at Egencia, where he spearheads B2B Excellence with a focus on enhancing operational efficiency and driving strategic initiatives across the organization. With over 20 years of experience in global operations and digital transformation, Phil has established himself as a pivotal leader in the SaaS industry. His current role as Global Head of CRM Programme Delivery allows him to leverage his extensive expertise in program and project management to optimize customer experience and service delivery for Commercial, Customer Success, and Global Service teams.
At Egencia, Phil is actively involved in key projects aimed at integrating advanced CRM solutions that streamline processes and enhance customer engagement. His strategic planning capabilities enable him to identify and implement best practices that not only improve operational excellence but also foster a culture of continuous improvement within the organization. Phil's adeptness in vendor management and e-commerce further positions him as a valuable asset in navigating the complexities of the travel and technology sectors.
Phil’s commitment to customer service excellence is reflected in his ability to build strong business networks and lead high-performing teams. His insights into customer experience drive initiatives that enhance client satisfaction and loyalty, ensuring that Egencia remains at the forefront of the travel management industry. As he continues to champion digital transformation efforts, Phil Webb is dedicated to delivering innovative solutions that empower teams and elevate the overall service experience for clients worldwide.
