Phil Cannon serves as the Senior Director of Customer Care at Planes Companies, where he leverages over five years of dedicated experience to enhance the quality of moving and relocation services for both domestic and international clients. In his pivotal role, Phil leads a dynamic...
Phil Cannon serves as the Senior Director of Customer Care at Planes Companies, where he leverages over five years of dedicated experience to enhance the quality of moving and relocation services for both domestic and international clients. In his pivotal role, Phil leads a dynamic team that encompasses customer service and claims management, focusing on delivering exceptional customer experiences. Under his guidance, the team has successfully transformed customer satisfaction scores, recovering them from a low point to an impressive 90% with key national accounts. This remarkable turnaround not only reflects his strategic approach to performance management but also underscores his commitment to fostering strong customer relationships.
Phil's expertise in problem-solving and customer negotiations has been instrumental in right-sizing the account mix, which has significantly increased profitability while allowing the company to concentrate on its most critical accounts. His leadership was recognized in 2022 when he received the prestigious Customer Excellence Award from United Van Lines, a testament to his unwavering dedication to service quality and customer satisfaction.
In addition to his leadership skills, Phil is proficient in insurance claims management, including claim investigation and resolution, ensuring that clients receive timely and effective support during the claims process. His adept use of Microsoft Excel for data analysis and reporting further enhances the team's ability to track performance metrics and identify areas for improvement. With a strong focus on team management and communication, Phil continues to drive innovation and excellence in customer care at Planes Companies, positioning the organization as a leader in the moving and relocation industry.
