Penny McDermott serves as a Guidewire Business Analyst at Achmea Australia, where she leverages her extensive operational experience across diverse sectors, including Accounts Receivable, Sales and Service, Call Center operations, Insurance, and the Fitness Industry. This multifaceted background equips Penny with a unique perspective on...
Penny McDermott serves as a Guidewire Business Analyst at Achmea Australia, where she leverages her extensive operational experience across diverse sectors, including Accounts Receivable, Sales and Service, Call Center operations, Insurance, and the Fitness Industry. This multifaceted background equips Penny with a unique perspective on IT enhancements and process improvement initiatives, allowing her to effectively manage day-to-day Business as Usual (BAU) Service Now tickets related to Guidewire. Her role involves triaging and resolving issues, ensuring that operational efficiency is maintained while also enhancing user experience.
In her current position, Penny actively collaborates with external vendors to drive enhancements within the Guidewire platform. She plays a pivotal role in the requirements gathering process, where she creates detailed user stories that serve as the foundation for testing and deployment phases. Her proficiency in tools like Jira and Confluence enables her to streamline workflows and maintain clear communication across teams. Additionally, Penny works closely with senior management to align IT solutions with strategic business objectives, ensuring that enhancements not only address immediate concerns but also contribute to long-term organizational goals.
Penny's skill set encompasses business process improvement, customer support, and analytical problem-solving, making her an invaluable asset to the Achmea Australia team. Her commitment to coaching and skill development fosters a collaborative environment that empowers her colleagues, enhancing overall team performance. With her comprehensive understanding of both operational management and IT business analysis, Penny is well-positioned to drive impactful changes that elevate service delivery and operational excellence within the organization.
