Paula Fell is a seasoned Senior Account Partner at Salesforce, bringing over 30 years of program management experience to the table. In her current role, Paula plays a pivotal part in ensuring that clients not only understand but also maximize the potential of Salesforce’s robust...
Paula Fell is a seasoned Senior Account Partner at Salesforce, bringing over 30 years of program management experience to the table. In her current role, Paula plays a pivotal part in ensuring that clients not only understand but also maximize the potential of Salesforce’s robust offerings, including Sales Cloud, Service Cloud, and Marketing solutions. Her expertise lies in orchestrating the complete lifecycle of complex projects, from initial engagement through to successful implementation and ongoing optimization.
One of Paula's key responsibilities is to set clients up for accelerated long-term success during the pre-sales cycle. She adeptly maps the customer’s vision to Salesforce capabilities, ensuring that each program is tailored to meet specific business needs. By leveraging her extensive knowledge of CRM systems and cloud computing, Paula helps organizations operationalize the Salesforce platform effectively, fostering a culture of innovation and efficiency.
In addition to her project management acumen, Paula is instrumental in positioning professional and advisory services that align with client objectives. Her background in sales operations and expertise in tools like Oracle and Marketo further enhance her ability to deliver comprehensive solutions that drive business growth. Currently, Paula is leading several high-impact projects that focus on enhancing customer engagement through the implementation of Customer and Partner Communities, ECommerce solutions, and Incentive Compensation strategies. Her commitment to client success and her strategic approach make her an invaluable asset to both Salesforce and the organizations she serves.
