Paul Kukreja is a seasoned Customer Service Manager at Daxko, where he leverages over a decade of experience in customer support operations to drive excellence in service delivery for the company’s suite of club-focused B2B SaaS products. His expertise spans across key platforms such as...
Paul Kukreja is a seasoned Customer Service Manager at Daxko, where he leverages over a decade of experience in customer support operations to drive excellence in service delivery for the company’s suite of club-focused B2B SaaS products. His expertise spans across key platforms such as Club Automation, CSI Spectrum, MotionSoft, and Club Automation Engage Pro (formerly VFP). In his current role, Paul leads a dynamic team of four team leads and twenty-five support agents, effectively managing a high-volume operation that generates an impressive average of 3,100 support tickets per month.
Under Paul’s leadership, Daxko’s customer support operations have consistently achieved Customer Satisfaction (CSAT) scores exceeding 92%, a testament to his commitment to fostering a culture of excellence and continuous improvement. He has cultivated strong relationships with internal stakeholders and cross-functional partners, ensuring alignment with organizational goals and enhancing overall service delivery. By focusing on employee engagement and building teams grounded in trust, Paul has successfully improved key performance indicators (KPIs) while also enhancing employee satisfaction.
His skill set includes call center management, performance management, and business continuity planning, which he utilizes to streamline operations and optimize customer experiences. Paul’s strategic approach to vendor management and outsourcing has further strengthened Daxko’s operational capabilities, allowing the company to adapt to changing market demands while maintaining high service standards. As a leader, Paul is dedicated to coaching and developing his team, empowering them to excel in their roles and contribute to the company’s mission of delivering exceptional service to its clients.
