As the Director of Dining Services at Compass Group's Chartwells Higher Ed division, Paul Hann plays a pivotal role in shaping the culinary experience for students at Towson University in Baltimore, MD. With over six years of operational management experience in both food service and...
As the Director of Dining Services at Compass Group's Chartwells Higher Ed division, Paul Hann plays a pivotal role in shaping the culinary experience for students at Towson University in Baltimore, MD. With over six years of operational management experience in both food service and healthcare, Paul brings a wealth of expertise to his position, overseeing a dynamic team of 50 employees, which includes an Assistant Director and five Supervisors. His leadership is instrumental in ensuring that daily operations run smoothly, from scheduling and hiring to inventory management and ordering.
Paul is particularly adept at training and developing his team, empowering his Assistant Director and supervisors to excel in their roles and foster a culture of excellence. His hands-on approach to staff development not only enhances team performance but also contributes to high employee morale and retention rates. Under his guidance, the dining services at Towson University manage two nationally recognized brands—Einstein Bagels and Panda Express—allowing for a diverse and appealing menu that caters to the varied tastes of the student body.
In addition to his operational responsibilities, Paul excels in new business development, consistently seeking innovative ways to enhance the dining experience and drive customer satisfaction. His proficiency in multi-unit management and P&L oversight ensures that the dining services not only meet but exceed financial goals while adhering to standard operating procedures (SOP). With a keen focus on customer service, Paul Hann is dedicated to creating a vibrant dining environment that supports the academic and social lives of students, making him an invaluable asset to Compass Group and the Towson University community.
