Patty Koval is a seasoned Operations Manager at Custom Protection Security, bringing over 20 years of extensive field experience and a proven track record in security management. In her current role, Patty is instrumental in overseeing the daily operations of a dynamic security team, which...
Patty Koval is a seasoned Operations Manager at Custom Protection Security, bringing over 20 years of extensive field experience and a proven track record in security management. In her current role, Patty is instrumental in overseeing the daily operations of a dynamic security team, which includes managing a workforce that exceeds 5,000 hours per week across various accounts in Miami-Dade and Broward counties. Her responsibilities encompass staffing, hiring, and training new security officers, ensuring that each team member is equipped with the skills necessary to uphold the highest standards of safety and service.
Patty's expertise extends beyond operational oversight; she maintains close relationships with clients to guarantee exceptional service delivery tailored to their unique security needs. Her role also involves supervising three Road Captains, acting as a vital liaison with Local Law Enforcement Agencies (LLEA) to foster collaboration and enhance response strategies. With a strong foundation in emergency management and rapid response protocols, Patty is adept at implementing policies and procedures that bolster physical security measures, surveillance techniques, and access control systems.
Fluent in both English and Spanish, Patty effectively communicates with a diverse clientele, ensuring that security operations are inclusive and culturally sensitive. Her proficiency with firearms, including handguns and semi-automatic rifles, complements her comprehensive understanding of corporate security dynamics. As a dedicated security professional, Patty Koval continues to drive innovation and excellence within the industry, making significant contributions to the safety and security landscape of the communities she serves.
