Patrick Snow serves as the IS Product Owner within the Service Management Office at Kettering Health, where he plays a pivotal role in enhancing internal Information Services (IS) processes. With a strong focus on Agile methodologies, ITIL frameworks, and Lean principles, Patrick is dedicated to...
Patrick Snow serves as the IS Product Owner within the Service Management Office at Kettering Health, where he plays a pivotal role in enhancing internal Information Services (IS) processes. With a strong focus on Agile methodologies, ITIL frameworks, and Lean principles, Patrick is dedicated to streamlining operations that ultimately lead to improved patient care and organizational efficiency. His expertise in Agile Testing and Change Management allows him to effectively lead improvement sessions across critical areas such as Incident Management, Problem Management, and Change Management.
Patrick's current projects involve aligning IT Service Management (ITSM) product workflows with best practices that simplify user understanding while ensuring compliance with regulatory standards. By fostering a culture of continuous improvement, he empowers teams to embrace Agile Development and DevOps processes, which are essential for adapting to the fast-paced healthcare environment. His commitment to operational risk management and business process improvement not only enhances the effectiveness of IS operations but also contributes to the overall mission of Kettering Health in delivering exceptional healthcare services.
In his role, Patrick embodies the belief that true peace in the workplace arises not from the absence of challenges, but from the presence of a calm, structured approach to problem-solving. His insights into managing dependencies within teams and processes are invaluable, especially in times of crisis. By prioritizing collaboration and communication, Patrick ensures that his team is well-equipped to navigate the complexities of healthcare technology, ultimately leading to better outcomes for both staff and patients alike.
