Patrick Sells is a Principal CX Strategist at Oracle, where he plays a pivotal role in transforming customer experiences through strategic insights and empathetic engagement. With a robust background in enterprise software and a deep understanding of business processes, Patrick collaborates closely with senior executives...
Patrick Sells is a Principal CX Strategist at Oracle, where he plays a pivotal role in transforming customer experiences through strategic insights and empathetic engagement. With a robust background in enterprise software and a deep understanding of business processes, Patrick collaborates closely with senior executives across various sectors, including Professional Services, Financial Services, Industrial Manufacturing, Consumer Packaged Goods (CPG), and Higher Education. His expertise lies in leveraging customer journey mapping and voice of the customer initiatives to drive meaningful change within organizations.
In his current role, Patrick leads dynamic journey-based discovery workshops that empower internal teams and clients to uncover critical insights about their customers' needs, challenges, and aspirations. By facilitating these workshops, he fosters an environment of collaboration and innovation, enabling organizations to align their messaging and strategies with the real experiences of their customers. His storytelling ability enhances presentations, making complex concepts accessible and engaging for stakeholders at all levels.
Patrick’s commitment to understanding the customer journey is complemented by his skills in cloud computing, ERP, and sales management, allowing him to provide comprehensive solutions that address both customer and employee experiences. His passion for empathy-driven strategies not only enhances customer satisfaction but also drives organizational success, making him a valuable asset in the ever-evolving landscape of customer experience management. As a dedicated husband and father, Patrick brings a personal touch to his professional endeavors, reflecting his belief in the importance of relationships both at home and in business.
