Patrick Moseley is a seasoned CRM-focused digital transformation leader, currently serving as a key figure at TRANSFRM, where he spearheads CRM programme leadership, advisory, and assurance initiatives. With over 20 years of experience, Patrick has honed his expertise in delivering customer engagement change programmes and...
Patrick Moseley is a seasoned CRM-focused digital transformation leader, currently serving as a key figure at TRANSFRM, where he spearheads CRM programme leadership, advisory, and assurance initiatives. With over 20 years of experience, Patrick has honed his expertise in delivering customer engagement change programmes and products across diverse sectors, including private, public, and not-for-profit organizations. His extensive background is marked by a strategic approach to technology transformation consulting from 2001 to 2007, followed by a decade of hands-on delivery roles that have equipped him with a robust understanding of the intricacies involved in complex CRM transformations.
At TRANSFRM, Patrick is instrumental in guiding organizations through their CRM journeys, ensuring that they not only adopt cutting-edge digital strategies but also achieve sustainable business outcomes. His leadership is characterized by a strong emphasis on customer-centric solutions, leveraging tools such as Microsoft Dynamics to enhance user experience and engagement. Patrick excels in project assurance and governance, ensuring that all initiatives align with organizational objectives while managing risk effectively. His skills in change management and integration are critical in facilitating seamless transitions, empowering teams to embrace new technologies and processes with confidence.
Key projects under Patrick's direction have included large-scale CRM implementations that have transformed customer interactions and operational efficiencies for various clients. His ability to navigate the complexities of public sector requirements and deliver tailored solutions has made him a trusted advisor in the field. As a thought leader in digital transformation, Patrick continues to advocate for innovative approaches that drive meaningful change, positioning organizations for success in an increasingly competitive landscape.
