Patrick Higgins is a seasoned Operations Manager at Lowe's Companies, Inc., where he leverages over 14 years of managerial experience to drive operational excellence and enhance customer satisfaction. In his current role, Patrick oversees a diverse range of responsibilities that are pivotal to the store's...
Patrick Higgins is a seasoned Operations Manager at Lowe's Companies, Inc., where he leverages over 14 years of managerial experience to drive operational excellence and enhance customer satisfaction. In his current role, Patrick oversees a diverse range of responsibilities that are pivotal to the store's success, including sales leadership, hiring and training, and human resources support. His strategic approach to labor deployment and optimization ensures that team members are effectively utilized, maximizing productivity while maintaining high levels of employee engagement.
Patrick's expertise in P&L management and asset protection management plays a crucial role in maintaining the store's financial health, with annual volume sales reaching an impressive $40 million. His commitment to delivering exceptional customer service is evident in his significant achievement of improving overall customer engagement scores by 400 basis points. This remarkable enhancement reflects his ability to foster a customer-centric culture within the team, where every employee is empowered to resolve challenging customer issues gracefully.
In addition to his operational responsibilities, Patrick is passionate about employee learning and development, recognizing that a well-trained team is essential for achieving organizational goals. His skills in inventory management, loss prevention, and merchandising further contribute to the store's operational efficiency and profitability. With a goal-oriented mindset and a strong focus on leadership, Patrick Higgins continues to make a substantial impact at Lowe's, ensuring that both customers and employees experience the highest standards of service and support.
