Patrick Burns is a dedicated Internet Tech Support professional at Mediacom Cable, where he serves as a Tier 2 support specialist. With a robust background in both hardware and software, Patrick brings a wealth of experience to his role, having honed his technical skills during...
Patrick Burns is a dedicated Internet Tech Support professional at Mediacom Cable, where he serves as a Tier 2 support specialist. With a robust background in both hardware and software, Patrick brings a wealth of experience to his role, having honed his technical skills during his service in the Navy, particularly with Automated Test Equipment. This unique experience not only underscores his technical acumen but also his commitment to precision and reliability in high-pressure environments.
In his current position, Patrick plays a pivotal role in supporting service and installation technicians, ensuring that they have the necessary tools and information to resolve customer issues efficiently. He adeptly processes Remedy tickets, tackling a variety of technical challenges ranging from correcting phone switch problems to addressing complex network issues. His expertise in Internet Protocol Suite (TCP/IP) and Voice over IP (VoIP) technologies allows him to diagnose and resolve connectivity problems effectively, enhancing overall customer satisfaction.
Patrick's responsibilities also extend to supporting Tier 1 operations, where he provides training and guidance to junior staff, fostering a collaborative environment that emphasizes continuous learning and improvement. His attention to detail and reliability make him a trusted resource within the team, as he consistently strives to exceed expectations. With a passion for technology and a commitment to excellence, Patrick is eager to further his career in technical support, leveraging his skills in wireless networking, software installation, and customer service to drive success at Mediacom Cable and beyond.
