Patricia Cabrera is a dedicated volunteer at Westchester Medical Center, a prominent member of WMCHealth, where she plays a vital role in enhancing the patient experience in the ICU waiting room. In this capacity, Patricia leverages her strong customer service skills to provide compassionate support...
Patricia Cabrera is a dedicated volunteer at Westchester Medical Center, a prominent member of WMCHealth, where she plays a vital role in enhancing the patient experience in the ICU waiting room. In this capacity, Patricia leverages her strong customer service skills to provide compassionate support to families during some of their most challenging moments. Her ability to communicate effectively and empathetically not only helps to alleviate the stress of loved ones but also fosters a welcoming environment that is essential in a healthcare setting.
Currently, Patricia is involved in key projects aimed at improving communication strategies within the ICU waiting area. By utilizing her proficiency in data entry and Microsoft Excel, she assists in collecting and analyzing feedback from families, which is instrumental in identifying areas for improvement. Additionally, her skills in Microsoft PowerPoint and Access enable her to create informative presentations that educate families about the ICU process, ensuring they feel informed and supported throughout their experience.
With a clear goal of obtaining her master's in education and becoming a special education teacher, Patricia’s commitment to service extends beyond her current role. She is also passionate about joining the Peace Corps, where she hopes to apply her educational expertise and cultural sensitivity to make a meaningful impact in underserved communities. Patricia’s diverse skill set, combined with her unwavering dedication to helping others, positions her as a valuable asset to Westchester Medical Center and the broader healthcare community.
