As the Patient Contact Services Director at Nebraska Medicine, Pat Michael plays a pivotal role in enhancing the patient experience through strategic oversight of the Consolidated Contact/Call Center. With a robust background in ambulatory access and a proven track record in the hospital and healthcare...
As the Patient Contact Services Director at Nebraska Medicine, Pat Michael plays a pivotal role in enhancing the patient experience through strategic oversight of the Consolidated Contact/Call Center. With a robust background in ambulatory access and a proven track record in the hospital and healthcare industry, Pat is adept at navigating the complexities of patient services management. Under his leadership, the center efficiently handles over 400,000 outpatient encounters annually, ensuring that patients receive timely and effective communication regarding their healthcare needs.
Pat’s expertise in strategic planning and operational execution is instrumental in optimizing the performance of the Ambulatory Contact Center. He focuses on developing innovative solutions that streamline patient access, improve service delivery, and enhance overall organizational effectiveness. His commitment to leadership development and team building fosters a collaborative environment where staff are empowered to excel in their roles, ultimately contributing to improved patient satisfaction and outcomes.
Key projects under Pat’s direction include the implementation of advanced call management technologies and the establishment of performance metrics that drive accountability and continuous improvement. His skills in management consulting and business development enable him to identify opportunities for growth and efficiency, ensuring that Nebraska Medicine remains at the forefront of patient-centered care. With a strong emphasis on succession planning and organizational effectiveness, Pat is dedicated to cultivating a high-performing team that is well-equipped to meet the evolving demands of the healthcare landscape.
