As the Director of Optical Retail Services at Mayo Clinic Rochester, Pamela Cree leverages her extensive 39 years of customer service experience to drive operational excellence across 16 optical stores and an optical laboratory. Her commitment to a Kaizen culture—focused on continuous improvement—has positioned her...
As the Director of Optical Retail Services at Mayo Clinic Rochester, Pamela Cree leverages her extensive 39 years of customer service experience to drive operational excellence across 16 optical stores and an optical laboratory. Her commitment to a Kaizen culture—focused on continuous improvement—has positioned her as a transformative leader within the organization. Pamela is passionate about fostering collaboration among her teams, enabling them to analyze and enhance processes that lead to increased growth and profitability.
In 2023, she successfully implemented a series of strategic initiatives aimed at improving integration and generating sales and profit, resulting in a notable increase in net operating income (NOI) across ten of the optical stores. One of her key projects involved the launch of a virtual try-on technology, which not only enhanced the customer experience but also streamlined the purchasing process, demonstrating her innovative approach to retail in the healthcare sector.
Pamela's expertise in eyewear retail, combined with her strong management and sales skills, allows her to effectively navigate the complexities of the ophthalmology market. Her ability to analytically assess processes and procedures has been instrumental in uncovering inefficiencies and implementing targeted improvements. As a change leader, she is dedicated to inspiring her teams to embrace new methodologies that enhance customer service and operational performance. With her forward-thinking mindset and commitment to excellence, Pamela Cree continues to set a high standard in optical retail services, ensuring that Mayo Clinic Rochester remains a leader in patient-centered care and innovative eyewear solutions.
