Pam Shepherd has been a pivotal force at Advance Turning & Manufacturing, Inc. since she joined the company in 1997 as an Accounting Associate. Over the years, she has cultivated a diverse skill set that spans various facets of the business, ultimately leading to her...
Pam Shepherd has been a pivotal force at Advance Turning & Manufacturing, Inc. since she joined the company in 1997 as an Accounting Associate. Over the years, she has cultivated a diverse skill set that spans various facets of the business, ultimately leading to her current role as Sales Manager. In this capacity, Pam not only manages the customer coordinator team but also plays a crucial role in enhancing customer satisfaction and driving sales growth within the aerospace sector. Her extensive experience in account management and customer service allows her to provide direction and support that aligns with the company’s commitment to quality and on-time delivery.
This year, Pam has taken on the challenge of spearheading key projects aimed at improving customer experience and operational efficiency. She regularly analyzes customer activity and compiles comprehensive reports and forecasts, which she presents to management and the Advisory Board during company meetings. These insights are instrumental in shaping strategic decisions and identifying opportunities for continuous improvement. Pam is also proactive in organizing regular client meetings to foster strong relationships and gather feedback, ensuring that Advance Turning & Manufacturing remains responsive to client needs.
Her innovative mindset drives her to suggest new ideas that not only enhance sales but also streamline processes within manufacturing engineering and product development. With a deep understanding of airworthiness standards and aircraft maintenance, Pam is well-equipped to navigate the complexities of the aerospace industry. Her dedication to quality systems and customer service excellence positions her as a key player in the company’s ongoing success and growth.
