Pam Dietz serves as the Rental Operations Manager at Ohio Cat, where she is dedicated to driving continuous improvement within the Equipment Rental Division. With a strong focus on enhancing employee engagement and customer experience, Pam has established herself as a pivotal figure in the...
Pam Dietz serves as the Rental Operations Manager at Ohio Cat, where she is dedicated to driving continuous improvement within the Equipment Rental Division. With a strong focus on enhancing employee engagement and customer experience, Pam has established herself as a pivotal figure in the organization. As the Customer Experience Champion, she is committed to implementing best practices that not only streamline operations but also elevate the overall service quality provided to clients.
In her current role, Pam has successfully led the rollout of a new rental software system, a project that required meticulous planning and execution to ensure a seamless transition for the team. Her expertise in establishing standard operating procedures has been instrumental in training Rental Coordinators, equipping them with the necessary skills to optimize efficiency and deliver exceptional service. Additionally, Pam oversees the auditing of equipment reports for a multi-million dollar inventory, ensuring that all assets are managed effectively and that operational standards are met.
Her leadership extends to managing the Central Dispatching Department, where she leverages her supervisory skills to foster a collaborative environment that encourages team members to excel. With a background in process scheduling, budgeting, and procurement, Pam is adept at identifying areas for improvement and implementing strategies that drive operational excellence. Through her commitment to continuous improvement and her passion for enhancing the customer experience, Pam Dietz is not only shaping the future of Ohio Cat's rental operations but also setting a benchmark for excellence in the industry.
