Padraig Carton is an accomplished Operations Consultant at Virgin Money, where he leverages his extensive experience in financial services to drive operational excellence and transformative change. With a robust background in leading customer and shared services operations across the UK and India, Padraig has honed...
Padraig Carton is an accomplished Operations Consultant at Virgin Money, where he leverages his extensive experience in financial services to drive operational excellence and transformative change. With a robust background in leading customer and shared services operations across the UK and India, Padraig has honed his expertise in managing complex contact centre and back-office functions within both Retail and Commercial Banking environments. His current role sees him at the forefront of key projects that focus on enhancing customer experience and streamlining processes, particularly in the areas of mortgage servicing and complaint management.
As an Interim Chief Control Officer and Interim Head of Complaints, Padraig is responsible for overseeing governance frameworks and ensuring compliance with regulatory standards. His strategic approach to stakeholder management has been instrumental in fostering strong relationships across departments, enabling seamless project delivery and effective change management. Padraig's ability to navigate financial risk while implementing large-scale transformational change and remediation programmes showcases his commitment to operational excellence and continuous improvement.
With a keen eye for strategy and a passion for enhancing business relationship management, Padraig is dedicated to driving initiatives that not only meet but exceed customer expectations. His leadership in operational transformation has positioned Virgin Money to adapt swiftly to the evolving financial landscape, ensuring that the organization remains competitive and customer-centric. Through his innovative mindset and unwavering focus on results, Padraig continues to make a significant impact in the financial services sector.
