Padmapriya Gurusamy serves as the Director of Development and Architecture at BostonCoach, where she leverages her extensive 20 years of experience in software development and project management to drive innovation and efficiency within the organization. Her role is pivotal in overseeing the integration of advanced...
Padmapriya Gurusamy serves as the Director of Development and Architecture at BostonCoach, where she leverages her extensive 20 years of experience in software development and project management to drive innovation and efficiency within the organization. Her role is pivotal in overseeing the integration of advanced IT solutions that not only enhance operational capabilities but also elevate the customer experience. One of her key projects involved the successful integration of five distinct car reservation booking platforms into a unified system. This strategic initiative, executed during a critical merger and acquisition phase, has streamlined the booking process, allowing customers to enjoy a seamless and efficient reservation experience.
In addition to her integration efforts, Padmapriya has significantly improved customer engagement through the implementation of a ride tracking feature. By providing customers with real-time tracking URLs and estimated time of arrival (ETA) via SMS, she has effectively reduced the volume of inquiries directed to the call center, thus optimizing resource allocation and enhancing customer satisfaction. Her expertise spans a wide array of technologies, including JSP, WebFOCUS, and Java Enterprise Edition, as well as frameworks like Spring and .NET, enabling her to lead diverse teams of developers, analysts, and testers in delivering robust software solutions.
Padmapriya's ability to adapt to evolving business needs and technology upgrades is a testament to her leadership skills and strategic vision. She excels in collaborating with stakeholders to identify and implement IT solutions that align with organizational goals, ensuring that BostonCoach remains at the forefront of the transportation industry. Her commitment to mentoring her team fosters a culture of continuous learning and innovation, positioning the company for sustained success in a competitive landscape.
