Ozer Yavuz is a seasoned professional with over 13 years of experience in driving business growth and operational excellence, currently serving as the Aftersales & Technical Support Manager at IMER Group | USA. In this pivotal role, Ozer is instrumental in bridging the gap between...
Ozer Yavuz is a seasoned professional with over 13 years of experience in driving business growth and operational excellence, currently serving as the Aftersales & Technical Support Manager at IMER Group | USA. In this pivotal role, Ozer is instrumental in bridging the gap between the factory and the field, ensuring that high-use parts are adequately stocked to meet customer demands while optimizing part sales operations. His extensive expertise in logistics management and inventory control allows him to streamline processes, reduce downtime, and enhance customer satisfaction.
Ozer’s commitment to problem-solving is evident in his proactive approach to addressing technical issues and warranty operations for dealers. He collaborates closely with various stakeholders to diagnose problems efficiently, ensuring that solutions are implemented swiftly to maintain operational continuity. His ability to communicate effectively and negotiate with both internal teams and external partners has been crucial in fostering strong business relationships that drive mutual success.
In addition to his technical acumen, Ozer excels in team leadership and staff management. He is dedicated to hiring, training, and mentoring associates, empowering them to achieve their full potential while aligning their efforts with the company’s strategic vision. His creative problem-solving skills enable him to navigate complex challenges, making him a valuable asset to IMER Group. Through his leadership, Ozer not only enhances the aftersales experience but also contributes significantly to the overall growth and identity of the business, ensuring that it remains competitive in a dynamic market.
