Osama Mustafa is a seasoned manager and leader at T-Mobile, currently serving as the Manager of Engineering Tech Support. With a robust background in systems administration and wireless networks, Osama excels in fostering high-performing engineering teams that drive operational excellence. His expertise spans critical areas...
Osama Mustafa is a seasoned manager and leader at T-Mobile, currently serving as the Manager of Engineering Tech Support. With a robust background in systems administration and wireless networks, Osama excels in fostering high-performing engineering teams that drive operational excellence. His expertise spans critical areas such as data analysis, service assurance, and distributed computing, making him a pivotal figure in the organization.
In his current role, Osama provides strategic leadership and direction for a team of highly skilled Technology Service & Delivery Operation engineers. He is responsible for managing operational support for T-Mobile's diverse services, including IP Static Management, Security Authentication for banking customers, and Hotspot authorization. His proactive approach to leadership ensures that the team is not only equipped to handle day-to-day operations but also prepared to tackle high-profile incidents and escalations effectively. By spearheading initiatives related to Critical Customer Experience (CCE), Osama plays a crucial role in enhancing service quality and customer satisfaction.
Osama's technical acumen is complemented by his hands-on experience with routers, web servers, and 5G New Radio (NR) technologies. He is adept at testing and optimization, ensuring that T-Mobile's services are reliable and efficient. His proficiency in Business Intelligence and NoSQL databases further enhances his ability to analyze data and derive actionable insights, ultimately contributing to the continuous improvement of service delivery. With a commitment to excellence and a passion for innovation, Osama Mustafa is a key player in T-Mobile's mission to provide unparalleled service to its clients.
