Orla Faughnan serves as the Senior Director of Operations at Bentley Systems, where she plays a pivotal role in shaping the company's User Success strategy. With a robust background in global operations across various sectors, including high-tech SaaS and digital tax advisory services, Orla has...
Orla Faughnan serves as the Senior Director of Operations at Bentley Systems, where she plays a pivotal role in shaping the company's User Success strategy. With a robust background in global operations across various sectors, including high-tech SaaS and digital tax advisory services, Orla has successfully established a new Operations function within User Success. This initiative is designed to optimize service delivery and enhance customer experiences, ensuring that every interaction is positive and impactful.
In her current role, Orla is responsible for strategic planning and development at the business-unit level, overseeing the execution of key objectives that align with Bentley's overarching goals. Her expertise in organizational design and risk management enables her to build high-performing teams that are adept at navigating the complexities of service coordination and reporting analysis. As a thought leader in her field, Orla is committed to fostering a culture of continuous improvement and innovation, driving operational excellence through the implementation of ITIL best practices.
Key projects under her leadership include the development of streamlined processes that enhance service delivery and the integration of advanced reporting mechanisms to track performance metrics effectively. Orla's proficiency in telecommunications and her strategic insight into service portfolio optimization have positioned her as a vital asset to Bentley Systems, contributing to the company's mission of delivering high-quality, profitable solutions in the infrastructure sector. With her dedication to building strong teams and delivering exceptional customer experiences, Orla continues to make a significant impact in the realm of operations management.
