Olivia Velez is a dynamic and outcome-driven Director of Operations at the Law Offices of Roderick C. White, where she leverages over a decade of multi-faceted experience in the legal industry to enhance operational efficiency and client satisfaction. Based in the vibrant Chicago area, Olivia...
Olivia Velez is a dynamic and outcome-driven Director of Operations at the Law Offices of Roderick C. White, where she leverages over a decade of multi-faceted experience in the legal industry to enhance operational efficiency and client satisfaction. Based in the vibrant Chicago area, Olivia oversees the seamless functioning of four key locations—Kansas City, Saint Louis, Texas, and Chicago—ensuring that each office adheres to the highest standards of legal practice and client service.
One of Olivia’s hallmark achievements has been the comprehensive overhaul of the case management structure. By developing and implementing a meticulous step-by-step process, she has transformed how the firm addresses client concerns, collaborates with referral attorneys, and interacts with insurance companies. This initiative not only streamlined operations but also significantly improved client file management from initial intake through to resolution, demonstrating her expertise in personal injury law and medical malpractice.
In her role, Olivia owns the end-to-end functions of human resources, supply management, IT operations, and client relationship management, showcasing her diverse skill set that includes administration, process improvement, and legal document preparation. Her commitment to fostering a collaborative work environment and her adeptness at dispute resolution have positioned her as a pivotal figure in the firm’s success. With a keen eye for detail and a passion for legal excellence, Olivia Velez continues to drive operational improvements that enhance both client experiences and the firm’s overall performance.
