Olga Bogomolova is a dynamic Staff Product Manager in Developer Relations at Gorgias, where she leverages her extensive experience in product leadership to drive innovation in eCommerce customer support solutions. With a robust background spanning startups, large enterprises, and nonprofit organizations, Olga specializes in 0-to-1...
Olga Bogomolova is a dynamic Staff Product Manager in Developer Relations at Gorgias, where she leverages her extensive experience in product leadership to drive innovation in eCommerce customer support solutions. With a robust background spanning startups, large enterprises, and nonprofit organizations, Olga specializes in 0-to-1 product development, focusing on creating impactful user experiences that enhance customer engagement and satisfaction. At Gorgias, she plays a pivotal role in shaping the product vision, ensuring that the integrated helpdesk platform not only meets the needs of over 11,000 businesses—including notable brands like Timbuk2, Steve Madden, and MVMT—but also transforms customer support into a revenue-generating activity.
Olga's current projects revolve around enhancing the automation capabilities of Gorgias’ platform, enabling eCommerce brands to deliver personalized support across multiple channels seamlessly. Her expertise in voice of the customer methodologies ensures that user feedback is at the forefront of product development, allowing her team to iterate quickly and effectively. Furthermore, Olga is passionate about public speaking and sharing her insights on entrepreneurship and customer service, fostering a community of learning and collaboration within the tech ecosystem.
Her leadership at LTK, where she built a dedicated product team to enhance shoppers' purchase confidence, exemplifies her commitment to optimizing the purchasing journey. By combining her skills in user experience (UX), management, and lean startup principles, Olga continues to drive Gorgias’ mission of empowering eCommerce brands to deliver exceptional customer experiences while maximizing operational efficiency.
