Octavia Perfetto currently serves as a Specialty Pharmacy Technician at CVS Health, where she plays a crucial role in ensuring that high-risk patients receive their time-sensitive specialty medications. With her extensive background in customer service, Octavia excels in building trust and rapport with patients, which...
Octavia Perfetto currently serves as a Specialty Pharmacy Technician at CVS Health, where she plays a crucial role in ensuring that high-risk patients receive their time-sensitive specialty medications. With her extensive background in customer service, Octavia excels in building trust and rapport with patients, which is essential in the healthcare industry. Her ability to communicate effectively and empathetically allows her to navigate complex patient needs, ensuring that they feel supported throughout their medication journey.
In her role, Octavia is responsible for managing outbound calls to patients, guiding them through the process of obtaining their medications, and addressing any concerns they may have. Her proficiency in tools such as Microsoft Teams and Avaya IP Telephony enhances her communication capabilities, enabling seamless interactions with both patients and healthcare providers. Additionally, her experience with Sparcs and performance metrics allows her to track and analyze service delivery, ensuring that she meets and exceeds the expectations of her role.
Octavia's expertise extends beyond pharmacy operations; her background in finance and banking equips her with the skills necessary to provide patients with informed financial advice regarding their specialty medications. This holistic approach not only improves patient outcomes but also fosters a customer-focused service environment. As an Independent Distributor and Merchandiser, she understands the importance of logistics and supply chain management, which is vital in the timely delivery of specialty medications. With her diverse skill set and unwavering commitment to patient care, Octavia Perfetto is a valuable asset to CVS Health and the specialty pharmacy sector.
