Nuruljannah Afiqah Johari serves as the Operations Manager at Bidadari Confinement Care Services (BCCS), where she plays a pivotal role in enhancing the client experience and streamlining operational processes. With a strong focus on customer relations, Nuruljannah excels as a mediator, ensuring that clients find...
Nuruljannah Afiqah Johari serves as the Operations Manager at Bidadari Confinement Care Services (BCCS), where she plays a pivotal role in enhancing the client experience and streamlining operational processes. With a strong focus on customer relations, Nuruljannah excels as a mediator, ensuring that clients find the most suitable packages and products tailored to their unique needs. Her expertise in public relations and organizational communication allows her to effectively liaise between clients and the company, fostering a collaborative environment that prioritizes customer satisfaction.
In her current role, Nuruljannah has spearheaded several key projects aimed at improving service delivery and operational efficiency. She has successfully implemented a new database system in Excel to manage existing confinement care services, which has significantly enhanced data accessibility and tracking. Additionally, her involvement in recruitment processes has been instrumental in building a competent and dedicated team, as she identifies and screens potential staff members who align with BCCS's values and mission.
Nuruljannah’s skills in negotiation and team management have proven invaluable as she navigates the complexities of staff-client interactions, ensuring that both parties feel heard and valued. Her adeptness in office administration and document management has also streamlined company operations, allowing for smoother communication and documentation processes. With a keen eye for detail, she oversees the creation of essential company materials, such as letterheads and training certifications, which further solidify BCCS's professional image in the industry. Through her optimistic perspective and proactive approach, Nuruljannah continues to drive BCCS towards excellence in confinement care services.
