As the Director of Operations at The Westin Jersey City Newport, Nurper Oztok exemplifies a dynamic leadership approach that fosters both operational excellence and exceptional guest experiences. With a focus on driving financial performance, Nurper has successfully spearheaded initiatives that have significantly increased rooms revenue,...
As the Director of Operations at The Westin Jersey City Newport, Nurper Oztok exemplifies a dynamic leadership approach that fosters both operational excellence and exceptional guest experiences. With a focus on driving financial performance, Nurper has successfully spearheaded initiatives that have significantly increased rooms revenue, particularly through the innovative implementation of a rate qualification program. This program not only optimized pricing strategies but also positioned the hotel as a competitive player in the urban hospitality market. Recognized for her expertise, Nurper has been nominated to train other properties on best practices, showcasing her commitment to knowledge sharing and operational improvement across the Marriott International portfolio.
In her current role overseeing a 429-room urban hotel, Nurper prioritizes effective communication with property ownership, ensuring that operational priorities align with broader business objectives. Her leadership has resulted in award-winning guest experience scores, a testament to her relentless energy and passion for hospitality. By cultivating positive relationships with associates, she inspires her team to excel in guest service management, creating an environment where empowered associates contribute to the hotel’s success.
Nurper’s extensive skill set, which includes revenue analysis, food and beverage management, and pre-opening strategies, positions her as a versatile leader in the hospitality industry. Her ability to engage with key operational roles, such as the Director of Revenue Management (DORM), Assistant Sales Leader (ASL), and Director of Sales and Events (DSE), further enhances her effectiveness in driving the hotel's performance. With a keen focus on both financial metrics and guest satisfaction, Nurper Oztok continues to make a significant impact at The Westin Jersey City Newport, setting a benchmark for operational excellence in the hospitality sector.
