Norbert Grixti, a seasoned hospitality professional with over 40 years of experience, currently serves as the Managing Director of the Grand Hotel Excelsior Malta. His journey with the hotel began at its pre-opening stage, where he was initially appointed as the Director of Human Resources....
Norbert Grixti, a seasoned hospitality professional with over 40 years of experience, currently serves as the Managing Director of the Grand Hotel Excelsior Malta. His journey with the hotel began at its pre-opening stage, where he was initially appointed as the Director of Human Resources. Recognizing his exceptional leadership and strategic vision, he was promoted to General Manager just six months before the hotel’s grand opening in September 2007. Under his guidance, the hotel successfully navigated its soft launch, setting a high standard for service excellence and operational efficiency that continues to define the property today.
In his role as Managing Director, Norbert's responsibilities extend far beyond the daily operations of the hotel. He plays a pivotal role in shaping the strategic direction of the Grand Hotel Excelsior, focusing on enhancing guest experiences and driving sustainable growth. His expertise in public relations and motivational speaking has been instrumental in fostering a positive organizational culture and building strong relationships with stakeholders, including the hotel’s foreign ownership group. Norbert is also deeply committed to staff development, leveraging his skills in communication and leadership to cultivate a high-performing team that embodies the hotel’s values.
Key projects under his leadership include the implementation of innovative guest engagement initiatives and the introduction of eco-friendly practices that align with global sustainability trends. Norbert’s proactive approach and unwavering dedication to excellence have not only positioned the Grand Hotel Excelsior as a premier destination in Malta but have also earned him a reputation as a respected leader in the hospitality industry.
